• What is End of tenancy cleaning?

    When the private owners or tenants move out or in of a unit, they will use a professional deep cleaning service, also known as end of tenancy cleaning. It is done so that the unit is clean and hygienic for the next tenants or owners.

  • Do I need to use End of tenancy cleaning?

    If you do not leave the rental unit in a clean, hygienic and representable state, you risk to forfeit your security deposit. It is why it is advisable to use end of tenancy cleaning service. Otherwise, the landlord or agent will use your deposit in order to pay for a cleaning company to deep clean the unit.

  • If I book your end of tenancy cleaning service, do you guarantee I will get my deposit back?

    We guarantee you will get your security deposit back only if it is in regards to the end of tenancy cleaning service we provide. For instance, we cannot guarantee your deposit back if you have broken or damaged something. If your agent or landlord is not happy with our cleaning, we will return and re-clean the area in question without charging you additionally.

  • Do you clean windows from the outside?

    We only clean windows outside from the inside as long as it is possible and safe. In addition to our end of tenancy cleaning service, however, we also provide professional external window cleaning. We have discounts on multiple services.

  • Do you provide the cleaning equipment?

    Yes, we bring and use our own cleaning equipment. We assure you that it is of the highest quality and is safe to use even around small children and domestic pets.

  • Is VAT included?

    Yes, of course!

  • What is your availability?

    At our company, we are very flexible. We are open seven days a week, even on weekends and all bank holidays at no additional cost.

  • Do I have to defrost the freezer and fridge before your cleaners come?

    We advise our customers to let the freezer and fridge defrost overnight to make the cleaning process a lot easier and quicker.

  • What if I am not happy with the outcome?

    Our end of tenancy cleaning service comes with a guarantee. This means that if for any reason your landlord, agent or you are not happy with the final results from our cleaning session, you need to inform us within 48 hours, and we will return to do a re-clean without charging you additionally.

  • How do I book?

    If you want to book an appointment, please feel free to contact us at your earliest convenience. You can do it by phone, email or through our website.

  • Do I need to pay for parking?

    Unfortunately, parking charges come as an extra cost. If you are able to provide a free parking slot, of course, there will be no charges. We assure you that we always do our best to find a free parking spot first.

  • What payments method does your company use?

    Our company accepts cash and all major credit and debit cards.

  • Can I book your End of tenancy cleaning to be carried out over the weekend or bank holiday?

    Of course, you can! We deliver our End of tenancy cleaning services all week round. What is more, there are no extra charges for services provided over the weekends or bank holidays.

  • How many housekeepers do you usually send?

    Our end of tenancy cleaning service is carried out by professional cleaners. The number of housekeepers, however, depends on the size of the property and its condition. If you need to know the exact number of cleaners in advance, please do not hesitate to contact us and we will be happy to help.

  • Do I have to pay anything upfront?

    No, you do not have to worry about paying anything upfront or any hidden charges. Our terms and conditions are transparent.