Terms and Conditions

Our company keeps the right to update and change its terms and conditions. These changes are always posted on our website. If you are interested in the information provided below, please check our terms and conditions regularly. This will ensure that you are familiar with our terms and conditions and that you are informed about any changes that may have occurred.

This web page serves the purpose of explaining the following terms of use:

  • Access
  • Cancellation
  • Claims
  • Guaranteed Services
  • Payment
  • Personal Information
  • Pricing
  • Minimum Charges
  • Regular Cleaning Services


The Customer must provide electricity and running hot water available in the property. Failure to provide these is subject to a £60 (Pound Sterling) non­refundable fee. The Customers are responsible for providing access to their property at the scheduled time. If keys are provided our cleaning experts should be able to open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a £60 (Pound Sterling) non-refundable fee.


We at Shiny London ensures its clients that any appointment made with us is by no means mandatory. This means that the Customer retains their righto to cancel their appointment with us. However, we have several conditions concerned with cancellation. Shiny London asks the Customer to cancel our appointment ahead of time. In essence, you should cancel our appointment at least 24 hours prior to our coming. Failing to cancel the appointment on time will result in a non-refundable cancellation fee amounting to £20 (Pound Sterling).

We assert our right to refuse any cleaning job if the conditions within the premise threaten the health, well-being, and convenience of our personnel. What is more, we retain the right to reschedule appointments when certain inconvenient circumstances have arisen and we find ourselves unable to keep our promise, which is to arrive on time.


Shiny London aims to make the Customer happy and improve the services our cleaning company offers. However, when making claims our clients should voice their dissatisfaction while our personnel is still within the premise. In other words, every claim about a badly performed service will not be taken into consideration once our cleaning team has left the property. The same applies for refund claims as well. Shiny London expects the Customer to be present and inspect the property once our technicians have completed the cleaning session. Naturally, if the Customer points that the service has been performed badly, Shiny London will arrange a re-cleaning session right away.

Nevertheless, Shiny London greatly values reviews and feedback, as the way we perform our services is greatly influenced by clients’ recommendations and suggestions. That is the reason why any complaints received in a written form during the first 24 hours after the completion of the service are subjected to a detailed investigation. We do understand that accidents may occur as a result of which items may be broken. Naturally, our company is ready to support the Customer. However, we must be informed that items have been damaged while our technician/team of technicians is/are still within the premise. Once our personnel have left, we will not support the Customer. We strongly advise the Customer to store away irreplaceable items.

We at Shiny London assert the right to require an entry view of the property 24 hours prior to our appointment. We shall not be held responsible for any damage caused as a result of the Customer placing furniture on a carpet which has not completely dried. Our professional cleaning company shall not be liable for the shrinkage of carpets as a result of poor fitting as well.

We are not responsible for any existing damage within the property of the Customer. Existing damage may be in the form of old stains/burns/spillages etc. and cannot be cleaned/removed completely by the cleaning operatives using the industry standard cleaning methods.

We will deliver our high standard cleaning solution to your property and appliances. However, if appliances have not been cleaned since they were purchased, we are not to be held responsible for any dirt, scratches and stains that are not subject to removal even by using industry’s standard chemical cleaning solutions.

As we at Shiny London will pay special attention to your kitchen appliances, we require that the Client defrosts freezers and refrigerators at least 24 hours prior to our appointment. If our requirement has not been honoured, we will find ourselves unable to deliver the high quality professional cleaning solution for which we have been chosen.

Please note that our Basic or Professional Gardening services do not include waste collection.

We cannot guarantee our End of Tenancy Cleaning service when furniture or people are still present in the property at the time of the cleaning. That is why we demand that the Customer moves out all of their possessions prior to our appointment – both for their and for our convenience.

Guaranteed Services

Our End of Tenancy Cleaning Service is guaranteed. The company provides a 48 hour guarantee after completion of the service. If after the completion of the cleaning session our performance is a subject of dissatisfaction, we will apply our guarantee. This means that Shiny London will send back a team of professionals to perform a re-cleaning session within the next 48 hours.

Please pay attention to the fact that the Customer must be present when the re-cleaning session is over and inspect the property. If our cleaning team has not been informed that a re-cleaning session is needed again, we will not re-apply the guarantee. What is more, Shiny London gives no refunds. Again, please note that after the first re-cleaning session, it is a due to the Customer’s responsibility to inspect and confirm satisfaction. It is essential that the Customer voices their dissatisfaction while our cleaning team is still within the property.


Shiny London accepts cash, cheque and bank transfer payments. However, we prefer to be paid in cash. Should the Customer decide to pay in cash, the payment is to be conducted upon completion of the service. After inspecting the way the cleaning session has been delivered and confirming that they are satisfied, the Customer is give the money to our technicians. What is more, should the payment be organised in cash, it ought to be completed while the cleaner / cleaning team is still within Customer’s property.

Should the Customer prefer to pay us via a bank transfer or a cheque, Shiny London demands that they are paid prior to the cleaning session. We expect the payment to be conducted no later than the day before the cleaning session. This is to ensure and confirm payment validation.

Personal Information

Please note that Shiny London will acquire personal information about the Customer so that we can complete the cleaning session accordingly. For example, we will need your email address so that we can send a confirmation letter for your services. However, the Customer’s personal information will not be shared with no advertising company of any kind. Shiny London’s priority is to protect the Customer’s personal data.

Shiny London will never share, distribute or lease our customers’ personal details with second or third parties. Neither will we provide personal information for purposes of the direct marketing.

When giving us their personal data, the Customer must give us correct information. Should the Customer find the information they have given us incomplete or incorrect, they ought to inform our customer support team as soon as possible in order ensure the effective communication between the two parties.


Shiny London provides Professional Cleaning Services in non-commercial and commercial properties. The prices posted in our website are quoted prices. Considering the difference and specific details in relation to every cleaning job we are booked to perform, we will be able to provide the correct price for our services upon your booking our services.

Pay attention to the fact that the prices for our non-commercial prices are not the same as those for our commercial cleaning services. When estimating the cost for a non-commercial cleaning service, we take average room sizes into consideration. What is more, Shiny London’s prices are always all tax-included. Once they have learned the retail price for the service, the Customer will not be subjected to any additional surcharges.

Shiny London asserts the right to amend prices if the exact size of the property and the conditions differ from the original data provided.

Minimum Charges

Carpet and Upholstery Cleaning is a subject of £35 (Pound Sterling) minimum charge. One Off Cleaning is booked for a minimum of 3 hours and the price of £36 (Pound Sterling)
Gardening Services have a minimum time duration of 3 hours and final price of £45 (Pound Sterling) per session.

All discounts are valid for orders above the minimum charge. Promotions and discounts are not available for hourly based services.

Regular Domestic Cleaning Services

We are providing regular domestic cleaning services. The customer must pay directly to the cleaner upon completion of the service. Shall the Customer want to get to know the cleaner who is going to regularly clean their property, Shiny London provides interviews between Customer and technician. The meeting will be organised at Customer’s convenience

However, should the Customer want to meet their cleaning specialist, they ought to pay the amount of £10 (Pound Sterling) which includes traveling and time expenses on behalf of our technician. We are able to provide cleaning materials and detergents upon request for a small additional fee.

This is valid only for One off and Regular Cleaning jobs. Within our Professional Carpet and End of Tenancy Cleaning Services, the Customer always receives a final price. We keep our Regular Cleaning Sessions at the same day and time weekly or fortnightly as has been arranged with the Customer prior to the first cleaning session. Our company is accustomed to having our revered clients providing their cleaning maids with a spare key.

If an accident appears with a cleaner on the job or due to certain non predictable circumstances, the Company will organise a replacement upon request from the Customer. Cancelling a regular cleaning session is possible only when a notice has been received at least a 24 hours prior to the cleaning appointment. Failing to contact us will result in a cancellation fee equivalent to the full charge of the service.

Within our regular cleaning services, Shiny London offers weekly regular cleanings with a minimum booking time of 2 hours and should you book our fortnightly cleaning sessions, you will be able to book us for 3 hours or more. The Customer is responsible for providing access to the property at the scheduled time.