Our company keeps the right to update and change its terms and conditions. These changes are always posted online. If you are interested in the information provided bellow, please check our terms and conditions regularly. This will ensure your awareness and clear information in relation to any change.
- Guaranteed Services
- Personal Information
- Minimum Charges
- Regular Cleaning Services
The Customer must provide electricity and running hot water available in the property. Failure to provide these is subject to a £60 ( Pound Sterling ) nonrefundable fee. The Customers are responsible for providing access to their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a £60 ( Pound Sterling ) non-
Customer reserves the right to proceed with cancellation no later that 24 hours before the service. We do not apply cancellation fees or charges if there’s a clear statement received the day before the booking. If the following is not completed we keep the right to charge the Customer applying a non – refundable cancellation fee of £15.
We accumulate the right to refuse any cleaning job if the condition of the property is parlous to the health, well being and convenience of our operatives. The company keeps the right to cancel or reschedule any service in relation to certain circumstances, accidents and unavailability to complete the arrangement.
No refund claims will be covered and considered as valid once the service is completed and our operative has left the property. It is is considered as a due to the Customer’s responsibility to inspect the premises upon completion of the service and confirm satisfaction. However considering the importance to review customer’s feedback, complaints received in a written form during the next 24 hours after the service are object to a detailed investigation. We do consider that accidents do happen, breaking objects might appear as a situation. Our company is ready to support the Customer only if this is stated by the time when our worker leaves the property. We strongly advice the Customer to store away irreplaceable items.
We keep the right to require entry view of the location subject to a claim in the next 24 hours to resolve the problem. We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried. Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.
Freezers must be defrosted in advance. As the timescales for defrosting will not enable us to thoroughly clean it.
Our Basic or Professional Gardening services do not include waste collection.
We cannot guarantee our End of Tenancy Cleaning service when furniture or people are still present in the property at the time of the cleaning.
Our End of Tenancy Cleaning Service is guaranteed. If after the completion of the job our work performance is a subject to dissatisfaction we provide a 48 hours guarantee. During the next 48 hours after the service we are able to come back and apply a re cleaning session free of charge. Our guarantee refers only for applying one re cleaning job. No refunds are available. Please note that after the first and only re cleaning session, it is a due to the Customer’s responsibility to inspect and confirm satisfaction.
We accept cash, check and bank transfer payment. Cash payment is considered as a preferable payment method because it is to be completed after the end of the service straight to the cleaner. Customer commits agreement to pay for his rented services immediately on the completion of the work. If the payment is organised in cash it must be completed before the cleaner / cleaning team leaves Customer’s possession. If payment is organised via bank transfer or cheque it is to be received in advance no later than the day before the day of the cleaning. This is to ensure and confirm payment validation.
The Company requires Customer’s personal details only for the needs of the completion successfully the cleaning arrangement. We need to have your email to send a confirmation letter for your services. Please note that we will never share, distribute or lease our customers personal details with second or third parties. We never provide personal information for purposes of the direct marketing. If the Customer considers any of the provided information as incomplete or incorrect, our stuff should be informed as soon as possible. We will promptly correct any information found to be incorrect.
We are providing Professional Cleaning Services for non – commercial and commercial properties. Prices applied in our website are orientating. Considering difference and specific details in relation to every single booking, we are able to provide the correct price over the phone. For non – commercial properties we use ordinary room sizes when providing a final estimate. We always provide final prices inclusive all taxes. However we keep the right to amend price if the exact property size and condition deviates from the original data provided.
Carpet and Upholstery Cleaning is a subject of £35 (Pound Sterling) minimum charge. One Off Cleaning is booked for a minimum of 3 hours or £36 (Pound Sterling)
Gardening Services have a minimum time duration of 3 hours and final price of £45 (Pound Sterling) per session.
All discounts are valid for orders above the minimum charge. Promotions & discounts are not valid for hourly based services.
Regular Domestic Cleaning Services
We are providing regular domestic cleaning services. The customer must pay directly to the cleaner after the completion of the service. Our company provides interviews and this should be covered with the amount of £10 ( Pound Sterling ) considered for travel and time expenses from the Customer. We are able to provide cleaning materials and detergents upon request for a small additional fee. This valid only for One off and Regular Cleaning jobs. During the Professional Carpet and End of Tenancy Cleaning Services the Customer always receives a final price. We keep our Regular Cleaning Sessions at the same day and time weekly or fortnightly as arranged in previous with the Customer.
If an accident appears with a cleaner or due to certain non predictable circumstances the Company has the ability to organise a replacement. Cancellation a regular cleaning session is possible only with a 24 hours notice received prior to the cleaning appointment. Failure to contact us will result in a cancellation fee equivalent to the full charge of the service. Our minimum is 2 hours for the weekly service and 3 hours for the fortnightly service. The customer is responsible for providing access to the property at the scheduled time. Our company is accustomed to having our revered clients provide their cleaning maids with a spare key.