Terms and Conditions

Our company keeps the right to update and change its terms and conditions. These changes are always posted on our website. If you are interested in the information provided below, please check our terms and conditions regularly. This will ensure that you are familiar with our terms and conditions and that you are informed about any changes that may have occurred.

This web page serves the purpose of explaining the following terms of use:

  • Access
  • Cancellation
  • Claims
  • Guaranteed Services
  • Payment
  • Personal Information
  • Pricing
  • Minimum Charges
  • Regular Cleaning Services

Access

The Customer must provide electricity and running hot water available in the property. Failure to provide these is subject to a £60 ( Pound Sterling ) non­refundable fee. The Customers are responsible for providing access to their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a £60 ( Pound Sterling ) non-refundable fee.

Cancellation
We at Shiny Cleaning ensure our clients that any appointment made with us is by no means mandatory and our client reserves their right to cancel our appointment. However, we have several conditions concerned with cancellation. When canceling our appointment, please make it at least 24 hours prior to our arrangement, as thus you will not be charged a non-refundable cancellation fee amounting £20. If you do not inform us of the cancellation at least 24 hours prior to the appointment, you will be charged.

We assert our right to refuse any cleaning job if the conditions within the premise threaten the health, well-being, and convenience of our personnel. What is more, we retain the right to reschedule appointments when certain inconvenient circumstances have arisen and we find ourselves unable to keep our promise, which is to arrive on time.

Claims

No refund claims will be covered and considered as valid once the service is completed and our operative has left the property. It is is considered as a due to the Customer’s responsibility to inspect the premises upon completion of the service and confirm satisfaction. However, considering the importance to review customer’s feedback, complaints received in a written form during the next 24 hours after the service are subjected to a detailed investigation. We do understand that accidents may occur, as a result of which items may be broken. Naturally, our company is ready to support the Customer. However, we must be informed that items have been damaged while our technician/team of technicians is still within the premise. Once our personnel have left, we will not support the Client. We strongly advise the Customer to store away irreplaceable items.

We at Shiny London assert the right to require an entry view of the property which is to be subjected to our services in the next 24 hours. We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried. Our professional cleaning company shall not be liable for the shrinkage of carpets as a result of poor fitting.

We are not responsible for any existing damage to Clients’ property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.

We will deliver our high standard cleaning solution to your property and appliances. However, if appliances have not been cleaned since they were purchased, we are not to be held responsible for any dirt, scratches and stains that are not subject to removal even by using industry’s standard chemical cleaning solutions.

As we at Shiny London will pay special attention to your kitchen appliances, we require that the Client defrosts freezers and refrigerators at least 24 hours prior to our appointment. If our requirement has not been honoured, we will find ourselves unable to deliver the high quality professional cleaning solution for which we were chosen.

Please note that our Basic or Professional Gardening services do not include waste collection.

We cannot guarantee our End of Tenancy Cleaning service when furniture or people are still present in the property at the time of the cleaning. That is why we demand that our clients move out all of their possessions prior to our appointment – both for their and for our convenience.

Guaranteed Services

Our End of Tenancy Cleaning Service is guaranteed. The company provides a 48 hour guarantee after completing of the service. If after the completion of the job our performance is subject to dissatisfaction, we will apply our guarantee and during the next 48 hours our professional team will come back and apply a re-cleaning session that will be completely free of charge for the Client.

Please pay attention to the fact that our re-cleaning guarantee is applied only once. No refunds are available. Please note that after the first and only re-cleaning session, it is a due to the Customer’s responsibility to inspect and confirm satisfaction. Again, if the customer finds anything they that does not appeal to them, they must speak our while our technician is still within the premise.

Payment

We accept cash, check and bank transfer payment. Cash payment is considered as a preferable payment method because it is is conducted upon completion of the service and the money are given to our cleaning expert. Customer must agree to pay for the service they have booked immediately after the work is done. Should the payment be organised in cash, it ought to be completed while the cleaner / cleaning team is still within Customer’s property. If payment is organised via bank transfer or cheque it ought to be received in advance and no later than the day before the appointment. This is to ensure and confirm payment validation.

Personal Information

The Company requires Customer’s personal details only for the needs of the completion successfully the cleaning arrangement. We need to have your email to send a confirmation letter for your services. For us the protection of your personal information is a priority. Shiny London will never share, distribute or lease our customers personal details with second or third parties. We never provide personal information for purposes of the direct marketing either. If the Customer considers any of the provided information as incomplete or incorrect, our staff should be informed as soon as possible in order ensure effective communication.

Pricing

We are providing Professional Cleaning Services for non – commercial and commercial properties. Prices posted in our website are orientating. Considering the difference and specific details in relation to every job we may be booked to perfom, we will be able to provide the correct price for our services upon your booking our services. Please pay attention to the fact that for non – commercial properties we use ordinary room sizes when providing a final estimate. Our final prices are always all tax included. However, we assert the right to amend price if the exact size of the property and the conditions differ from the original data provided.

Minimum Charges

Carpet and Upholstery Cleaning is a subject of £35 (Pound Sterling) minimum charge. One Off Cleaning is booked for a minimum of 3 hours or £36 (Pound Sterling)
Gardening Services have a minimum time duration of 3 hours and final price of £45 (Pound Sterling) per session.
All discounts are valid for orders above the minimum charge. Promotions & discounts are not valid for hourly based services.

Regular Domestic Cleaning Services

We are providing regular domestic cleaning services. The customer must pay directly to the cleaner upon completion of the service. Shall the Customer want to get to know the cleaner that is going to regularly clean their property, Shiny London provides interviews between Customer and technician.

However, Clients are obliged to pay the amount of £10 ( Pound Sterling ) which include traveling and time expenses on behalf of our technician. We are able to provide cleaning materials and detergents upon request for a small additional fee.

This is valid only for One off and Regular Cleaning jobs. Within our Professional Carpet and End of Tenancy Cleaning Services, the Customer always receives a final price. We keep our Regular Cleaning Sessions at the same day and time weekly or fortnightly as has been arranged with the Customer prior to our first session.

If an accident appears with a cleaner on the job or due to certain non predictable circumstances, the Company will organise a replacement upon request from the Customer. Canceling a regular cleaning session is possible only when a notice has been received at least a 24 hours prior to the cleaning appointment. Failing to contact us will result in a cancellation fee equivalent to the full charge of the service.

Within our regular cleaning services, Shiny London offers weekly regular cleanings with a minimum booking time of 2 hours and should you book our fortnightly cleaning sessions, you will be able to book us for 3 hours or more. The customer is responsible for providing access to the property at the scheduled time. Our company is accustomed to having our revered clients providing their cleaning maids with a spare key.